Return and Refund Policy
puzzlefamiglia Return and Refund Policy
Our Commitment to Customer Satisfaction
At puzzlefamiglia, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please follow our return and refund policy below.
Return Conditions
- Return Period: You have 30 days from the date of receipt to return a product.
- Product Condition: Items must be returned in their original condition, unused, and in their original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Non-returnable Items: Certain items, such as personalized or custom-made products, digital downloads, and final sale items, are non-returnable.
Return Process
- Contact Us: Before returning a product, contact our customer service team at contact@puzzlefamiglia.com to initiate the return process.
- Return Authorization: We will provide you with a return authorization number and instructions on how to return your item.
- Shipping: Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
- Refunds: Once we receive your return, we will inspect the item and notify you of the status of your refund. Approved refunds will be processed within 7-10 business days, using the original payment method.
Exchanges
- Exchanges: If you need to exchange a product for a different size or color, please contact us at contact@puzzlefamiglia.com for assistance.